Refund policy

Return and Refund Policy

At Orion Van Gear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us and our support team will be happy to assist you.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and, when applicable, in its original packaging.

To request a return, please contact us at support@orionvangear.store and include your order number and the reason for the return.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be refunded to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@orionvangear.store as soon as possible. Please include your order number and photos of the item so we can review the issue and provide an appropriate solution.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@orionvangear.store. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@orionvangear.store

Store: Orion Van Gear